SMS Opt-In Flow
VoiceRef — Professional Reference Checking Platform
Last updated: March 4, 2026
What is VoiceRef?
VoiceRef is a professional reference checking platform for recruiters and hiring managers. When a recruiter needs to verify a job candidate's references, VoiceRef sends a single transactional SMS to the reference asking for consent before placing a phone call.
No marketing or promotional messages are ever sent. All SMS messages are transactional consent requests tied to a specific reference check initiated by an authenticated recruiter.
Opt-In & Opt-Out Keywords
| Keyword | Action | Result |
|---|---|---|
| Y | Opt-in / Consent | Reference consents — call is initiated immediately |
| L | Schedule Later | Reference opens scheduling page to pick a time |
| N | Decline | Request declined — no call placed, no further messages |
| STOP | Opt-out (permanent) | Number added to permanent do-not-contact list |
| HELP | Help | VoiceRef info and support contact returned |
End-User Consent Flow — Step by Step
The following shows exactly how end users (professional references) consent to receive SMS messages and phone calls from VoiceRef, with screenshots from the live platform:
Recruiter Authenticates (OAuth Login)
Recruiters must authenticate via Google or Microsoft OAuth before accessing the platform. No anonymous access is permitted. Every action is tied to an authenticated user account.
Recruiter Views Dashboard
After login, the recruiter sees a list of candidates and their reference check status. All data is scoped to the recruiter's own account.
Recruiter Adds References for a Candidate
The recruiter opens a candidate profile and adds professional references by entering the reference's name, phone number, and professional relationship to the candidate.
Recruiter Initiates Consent Request
The recruiter clicks "Start All" to initiate the consent flow. A confirmation dialog appears asking to confirm before any SMS is sent.
Audit Trail
At this moment, VoiceRef records the recruiter's authenticated user ID, IP address, and timestamp. These records are retained for 5 years for TCPA compliance and are available upon request.
Reference Receives Consent SMS
The reference receives exactly one transactional SMS. The message includes the brand name, purpose, all response options, opt-out instructions, rates disclosure, and message frequency. Exact message text:
VoiceRef
+1 (XXX) XXX-XXXX
Hi Jane, We'd like a brief reference call about John Smith (3-5 min). Y: Call me now L: Schedule later N: No thanks Or tap to respond: getvoiceref.com/c/abc123 Up to 3 msgs. STOP to opt out. Msg&Data rates may apply. - VoiceRef
Delivered
Reference Opts In (Two Methods)
Method A: SMS Reply
Reference replies Y → call initiated immediately. Reply L → opens scheduling. Reply N → request declined permanently.
Method B: Web Consent Page
Reference taps the secure link → web consent page with three options: "Yes, Call Me Now" / "Schedule for Later" / "No Thanks". Link expires in 24 hours.
If the reference does not opt in, no call is ever placed.
Phone Call Placed — Only With Explicit Consent
After opt-in, VoiceRef places one phone call for a 3-5 minute structured reference interview. The call identifies itself at the start, discloses recording, and allows the reference to end the call at any time. A confirmation SMS is sent immediately after opt-in.
Message Frequency
Each reference receives a maximum of up to 3 SMS messages per reference check request:
- Consent request — Initial SMS (always sent, 1 message)
- Optional reminder — Only if no response after 4+ hours (maximum 2 reminders)
- Confirmation — Sent only after the reference opts in
No marketing, promotional, or recurring messages are ever sent. Total messages never exceed 3 per reference check request.
Opt-Out
References can opt out at any time by:
- Replying STOP to any SMS from VoiceRef
- Clicking "No Thanks" on the web consent page
- Replying N to the consent SMS
- Emailing hello@getvoiceref.com
Opted-out numbers are permanently added to our do-not-contact list and will never receive future messages or calls from VoiceRef.
No Third-Party Sharing
VoiceRef does not share, sell, or transfer opt-in consent or phone numbers to any third party for marketing or any other purpose. Mobile opt-in data and consent will never be shared with third parties or affiliates. Consent is collected solely for the purpose of conducting the specific reference check requested by the recruiter.
See our full Privacy Policy for details on how SMS consent data is handled and protected.
Related Policies
- Privacy Policy — How we collect, use, and protect personal data
- Terms of Service — Platform usage terms and conditions
- TCPA Compliance — Detailed telecommunications compliance practices
Contact
Smart Hub LLC (d/b/a VoiceRef)
1209 Mountain Road PL NE STE N
Albuquerque, NM 87110, USA
Email: hello@getvoiceref.com
Website: https://getvoiceref.com