SMS opt-in flow

What is VoiceRef?

VoiceRef is a professional reference checking platform for recruiters and hiring managers. When a recruiter needs to verify a job candidate's references, VoiceRef sends a single transactional SMS to the reference asking for consent before placing a phone call.

No marketing or promotional messages are ever sent. All SMS messages are transactional consent requests tied to a specific reference check initiated by an authenticated recruiter.

Opt-in & opt-out keywords

End-user consent flow, step by step

The following shows exactly how end users (professional references) consent to receive SMS messages and phone calls from VoiceRef, with screenshots from the live platform:

1

Recruiter authenticates (OAuth login)

Recruiters must authenticate via Google or Microsoft OAuth before accessing the platform. No anonymous access is permitted. Every action is tied to an authenticated user account.

2

Recruiter views dashboard

After login, the recruiter sees a list of candidates and their reference check status. All data is scoped to the recruiter's own account.

3

Recruiter adds references for a candidate

The recruiter opens a candidate profile and adds professional references by entering the reference's name, phone number, and professional relationship to the candidate.

4

Recruiter initiates consent request

The recruiter clicks "Start All" to initiate the consent flow. A confirmation dialog appears asking to confirm before any SMS is sent.

Audit trail. At this moment, VoiceRef records the recruiter's authenticated user ID, IP address, and timestamp. These records are retained for 5 years for TCPA compliance and are available upon request.

5

Reference receives consent SMS

The reference receives exactly one transactional SMS. The message includes the brand name, purpose, all response options, opt-out instructions, rates disclosure, and message frequency. Exact message text:

Hi Jane,

We'd like a brief reference call about John Smith (3-5 min).

Y: Call me now
L: Schedule later
N: No thanks

Or tap to respond:
getvoiceref.com/c/abc123

Up to 3 msgs. STOP to opt out. Msg&Data rates may apply.
- VoiceRef

Brand

VoiceRef

Opt-out

STOP to opt out

Frequency

Up to 3 msgs

Rates

Msg&Data rates may apply

Opt-in keyword

Y

Purpose

Reference call

6

Reference opts in (two methods)

Method A: SMS reply. Reference replies Y → call initiated immediately. Reply L → opens scheduling. Reply N → request declined permanently.

Method B: web consent page. Reference taps the secure link → web consent page with three options: "Yes, Call Me Now" / "Schedule for Later" / "No Thanks". Link expires in 24 hours.

If the reference does not opt in, no call is ever placed.

7

Phone call placed — only with explicit consent

After opt-in, VoiceRef places one phone call for a 3-5 minute structured reference interview. The call identifies itself at the start, discloses recording, and allows the reference to end the call at any time. A confirmation SMS is sent immediately after opt-in.

Message frequency

Each reference receives a maximum of up to 3 SMS messages per reference check request:

1. Consent request — Initial SMS (always sent, 1 message)
2. Optional reminder — Only if no response after 4+ hours (maximum 2 reminders)
3. Confirmation — Sent only after the reference opts in

No marketing, promotional, or recurring messages are ever sent. Total messages never exceed 3 per reference check request.

Opt-out

References can opt out at any time by:

• Replying STOP to any SMS from VoiceRef
• Clicking "No Thanks" on the web consent page
• Replying N to the consent SMS
• Emailing hello@getvoiceref.com

Opted-out numbers are permanently added to our do-not-contact list and will never receive future messages or calls from VoiceRef.

No third-party sharing

VoiceRef does not share, sell, or transfer opt-in consent or phone numbers to any third party for marketing or any other purpose. Mobile opt-in data and consent will never be shared with third parties or affiliates. Consent is collected solely for the purpose of conducting the specific reference check requested by the recruiter.

See our full Privacy Policy for details on how SMS consent data is handled and protected.

Related policies

• Privacy Policy — How we collect, use, and protect personal data
• Terms of Service — Platform usage terms and conditions
• TCPA Compliance — Detailed telecommunications compliance practices

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